Partner Care Agent at CreditNinja - KMD Partners, LLC

الوصف الوظيفي:

أحدث معلومات الوظائف من CreditNinja - KMD Partners, LLC لمنصب Partner Care Agent. If the Partner Care Agent الشاغرة في البحرين تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في CreditNinja - KMD Partners, LLC لمنصب Partner Care Agent أدناه تتوافق مع مؤهلاتك.

You'll be the front line for our restaurant partners, resolving their issues quickly and keeping their operations running smoothly on our platform. From ticket triage to troubleshooting menus, orders, and payouts, you'll combine great communication with sharp problem solving to deliver a reliable, friendly experience that partners trust. You'll also spot recurring issues, document fixes, and collaborate with Ops, Product, and Finance to prevent problems before they happen.

• Handle partner tickets end-to-end: acknowledge, diagnose, resolve, and follow up within defined SLAs; keep partners updated with clear, professional communication.
• Troubleshoot menu, order, and platform issues: fix or guide fixes for menu inaccuracies, store hours, order flow failures, tablet/app problems, payment/payout concerns, and basic device/network issues.
• Escalate the right way: identify scope/impact, capture reproduction steps and logs/screenshots, and route complex cases to Tier 2, Product Support, Logistics, or Finance with a crisp summary.
• Maintain accurate docs: create/update knowledge base articles, macros, and runbooks; flag content gaps and deprecate outdated guidance.
• Protect restaurant uptime: proactively monitor store status and high impact incidents (e.g., bulk order failures, integrations down) and coordinate fast recovery with internal teams.
• Data hygiene & reporting: tag tickets correctly, record root causes, and contribute to weekly insights on top drivers, trends, and prevention ideas.
• Partner education: share best practices (prep times, RTP/dispatch workflows, self serve tools) and drive adoption of new features.
• Quality & compliance: follow policy, handle sensitive data appropriately, and meet internal quality standards on accuracy, tone, and completeness.

• 1-3 years in customer/partner support, account coordination, or operations (marketplaces, SaaS, POS, الأخير mile, or food delivery preferred).
• Confident troubleshooting skills across web/app flows; comfortable with basic device/network checks and step by step guidance.
• Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues.
• Organized, detail oriented, and calm under pressure; excels at multitasking in ticket queues and chat/phone channels.
• Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting.
• Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires.

معلومات الوظيفة:

• الشركة: CreditNinja - KMD Partners, LLC
• المنصب: Partner Care Agent
• مكان العمل: البحرين
• الدولة: BH

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Partner Care Agent at the office البحرين أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.