Production Support Analyst - Payments at Citi

الوصف الوظيفي:

أحدث معلومات الوظائف من Citi لمنصب Production Support Analyst - Payments. If the Production Support Analyst - Payments الشاغرة في Capital تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Citi لمنصب Production Support Analyst - Payments أدناه تتوافق مع مؤهلاتك.

المنصب Overview

We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.

Key Responsibilities

• Stakeholder Management: Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.
• Client Communication: Serve as a technical point of contact for clients, providing timely updates and heads-up notifications on production issues via Symphony and other official communication channels.
• Production Monitoring: Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and elevate potential issues.
• Incident Management: Understand and analyze the complete payment lifecycle to effectively troubleshoot and elevate incidents to the التالي level of support when necessary.
• Initiative & Analytics: Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.
• Documentation: Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.

Required Qualifications

• Technical Proficiency:
• Strong hands on experience with SQL and tools like SQL Developer.
• Proficiency with MongoDB and tools such as Compass.
• Demonstrated experience with monitoring tools, specifically ITRS Geneos and Grafana.
• Experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.
• Communication Skills: Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non technical audiences. Proficiency with standard communication channels including Outlook and Microsoft Teams.
• Analytical Skills: Proven ability to analyze complex technical issues and identify root causes.
• Motivation & Drive: A self motivated individual who is eager to take ownership, drive initiatives, and perform well in a high pressure, dynamic production environment.

Desired Qualifications

• Domain Knowledge: Experience in the payments domain is highly desirable.
• End to End Understanding: A strong conceptual understanding of the entire payment processing flow.

Monitoring Skills

ITRS, Grafana, Kibana

Technical Skills

• Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning
• OS / platform: Python, Mongo DB, Linux, Cloud understanding

Domain

Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement

Good to have

• Good Communication skills
• Stakeholder management
• Incident Management
• Team player

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

معلومات الوظيفة:

• الشركة: Citi
• المنصب: Production Support Analyst - Payments
• مكان العمل: Capital
• الدولة: BH

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Production Support Analyst - Payments at the office Capital أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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